Ad-hoc Orders:
No cancellations or refunds once placed.
You may postpone your order once, up to 30 days from original delivery date.
Refunds for unfulfilled or partially fulfilled orders are subject to a 20% penalty.
No postponement for orders placed during sale periods.
Sale period orders are not eligible for amendments, changes, or refunds.
Order Amendments
We are unable to make changes to an order once payment is made. This includes changes to products, flavours, or quantities. Please check your order carefully before checking out.
Products & Services
Certain products may only be available online and in limited quantities. All products are subject to our Returns & Exchanges Policy outlined above.
We reserve the right to:
Limit sales or quantities per person, household, or order;
Refuse orders that appear to be from resellers or distributors;
Modify product details, pricing, or availability at any time.
We do not guarantee that the quality of products or services will meet your expectations, nor that all errors in the service will be corrected.
Billing & Account Information
You agree to provide current, complete, and accurate billing and account information for all purchases. This includes updating your email address, delivery details, and payment information promptly.
Third-Party Services & Links
Our site may offer tools or links from third parties. These are provided “as is” and we are not responsible for their performance or terms. Your use of third-party tools or links is entirely at your discretion and risk.
User Feedback & Submissions
Any feedback, suggestions, or creative content submitted to us may be used without restriction. We are under no obligation to keep comments confidential, compensate for them, or respond.
You agree not to post unlawful, offensive, or harmful content, or impersonate someone else. You are responsible for the accuracy of any content you submit.
Personal Information
Your submission of personal data through the site is governed by our Privacy Policy.
Errors & Omissions
Occasionally, our site may contain typographical or factual errors relating to product descriptions, pricing, shipping, or availability. We reserve the right to correct such errors and cancel orders if necessary.
Prohibited Uses
You are prohibited from using our site or content:
For unlawful purposes;
To violate intellectual property or privacy rights;
To distribute malware or harmful code;
To harass, abuse, or discriminate;
To scrape, spam, or collect data.
Violation of these prohibitions may result in termination of service.
Disclaimer of Warranties & Limitation of Liability
We do not guarantee uninterrupted or error-free service. The website and all products and services are provided "as is" and “as available.”
PetCubes Pte. Ltd. is not liable for any direct, indirect, or consequential loss or damage from the use of our service or products, to the extent permitted by law.
Indemnification
You agree to indemnify and hold harmless PetCubes Pte. Ltd. and its affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.
Severability
If any part of these Terms is found to be unlawful or unenforceable, the remainder shall remain valid and enforceable.
Termination
These Terms are effective until terminated by either party. We may terminate your access if we believe you have violated the Terms.
Entire Agreement
These Terms, along with our Returns Policy and Privacy Policy, constitute the entire agreement between you and PetCubes Pte. Ltd. regarding your use of the Service.
Governing Law
These Terms are governed by and construed in accordance with the laws of HK.
Contact Information
For questions regarding these Terms of Service, please contact us at:
📧 Email: hello.hk@petcubes.com
